Privacy Policy
Guangzhou Toksurvey Information Technology Co., Ltd.
Privacy is a critical issue to every Internet user and TOKNAV is committed to assuring that the privacy and confidentiality of visitors to this site are respected and preserved.
Guangzhou Toksurvey Information Technology Co.,Ltd. believes that all information we collected from our valued customers should be used to guide us to provide a better service and solution for our customers. TOKNAV interacts with current and prospective clients, investors, and the general public via its website www.toknav.cn. This Privacy Statement describes TOKNAV’s privacy-related policies and practices as they relate to the collection and use of information gathered from visitors to www.toknav.cn.
1. The Types of Information We Collect
We collect information from you, directly, indirectly and through third parties, in accordance with this Privacy Policy any time you contact us, interact with us, or use our website, mobile application, software, products or services. If you do not provide the information we request, we may not be able to provide our products or services to you. The types of information we collect is set out below.
2. Information You Provide
In order to use our website, mobile application, software, products or services, we require that you provide us with certain information that may personally identify you or your organization. Collection of Personal Information can occur, without limitation, in the following manner.
– When you make an inquiry on our online platforms. When you make an inquiry using any of our online platforms or via telephone to any of our agents, representatives, we will request Personal Information from you, including information to verify your identity, in order to address your inquiry or answer your questions. This Personal Information may include your contact details such as your email address, your phone numbers, your location and/or any other relevant information that you provide in connection with your inquiry on our website or any third-party websites.
3. Information derived from your use of our product, software and devices
We may collect non-personal information from you when you use our services, software and devices, including the following:
– Device information. Specific device information (for example, the hardware model, the operating system version number, unique device identifier and other mobile network information) will be sent to us when you install our software and use our service.
– Log information. When you use TOKNAV services, we automatically collect and store certain information in server logs.
– Location information. When you use TOKNAV services and software, we may collect and process information about your actual location. This may include location information provided by internal GPS of mobile phones and GNSS location information provided by any of the devices we provide.
– Unique application numbers. Certain services include a unique application number. This number and information about your installation may be sent to us when you install that service on your Device.
– Network, WiFi Device and Bluetooth Permissions. Our services will use the network permission of your device to access the internet; WiFi permission and Bluetooth permission of your devices is needed when necessary.
4. How We Use the Information We Collect
We use the information, including Personal Information, collected from you for purposes as below:
– To provide you with access to and use our website, mobile applications, software, products or services
– To inform you of any changes to our software, products and services and to provide you with any required updates such as software update.
– To prevent and address technical problems associated with our software, products and services.
– To enable us to diagnose problems with any device or software code.
– To monitor the usage of our devices, software, products and services.
– To improve our operations and services, better understand our customers’ needs and requirements so as to develop new solution for better service in the future.
– To better provide customers with warranty support and after-sales service.
5. Cookies Policy
We use cookies, pixel tags, beacons, scripts and similar technologies to adjust and optimize our content to your preferences, to provide you with useful tools, to remember your previous purchases and inquiries, to help us make our website, products and services more convenient and efficient. Please refer to our Cookies Policy for more information.
6. How Information is Shared
In the ordinary course of business, we will not sell, trade or rent your Personal Information to any third party without your express consent to do so. We do not share your Personal Information with companies, organizations and individuals for any interest. We may share non-personally identifiable information with third parties.
7. Third-Party Links
Our website may contain links to third-party websites or services that we do not control or trace. We are not responsible for the privacy practices of these third parties.
8. Retention of Personal Information and Usage Data
We will retain your Personal Information only for as long as is necessary for the purposes stated in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies. We will also retain your usage data for internal analysis purposes.
9. Transfer of Information
Your information, including Personal Information, may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside China and choose to provide information to us, please note that we transfer the data, including Personal Information, to China and process it there. We will take all the steps necessary to ensure that your data, including Personal Information, is treated securely and in accordance with this Privacy Policy.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on our website with the date of the latest revision.
11. How to Contact Us
If you have any questions related to our Private Policy, please contact us at info@toknav.cn.